If you encounter technical issues, it's important to note that many reported problems stem from Internet web browser-related issues rather than the Learning Center itself. When facing such challenges, consider the following steps:
- Use Google Chrome or Firefox; these browsers generally yield fewer complaints than Safari (Mac) or Edge (PC)
- Use a Chrome Incognito window
- Clear your web browser's cache and cookies
Find specific instructions to clear cache or cookies for various browsers here - Check your system compatibility
- Change your network - try accessing the course via your phone's cellular data hotspot instead of computer Wi-Fi
- Use a desktop computer or laptop instead of a phone or tablet
Note: Browsers store data like images or code snippets to expedite page loading, but outdated cached items may cause loading problems. Regularly clearing your cache is advisable to ensure optimal browsing experience.
Why is the course audio / video not playing?